We collect and use personal information primarily to respond to inquiries, provide quotations, process orders, and support our business relationships. We do not sell or rent your personal information.

Privacy Policy

Last Updated: September 4, 2026

CandlesVela (Qingdao Zaiwen Technology Co., Ltd.) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a quotation, contact us, or purchase our products.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you have regarding your personal information.

1. Who We Are

CandlesVela is a professional scented candle manufacturer and supplier in China, providing wholesale, OEM, and private-label candle solutions for international buyers.

Company: Qingdao Zaiwen Technology Co., Ltd.
Address: No. 700 Qingshan Road, Qingdao City, Shandong Province, China
Email: info@candlesvela.com
Phone / WhatsApp: +86 15092269291

For privacy-related questions or requests, you can contact us using the information above.

2. Information We Collect

We may collect personal and business information when you voluntarily provide it to us through our website, email, WhatsApp, or other direct communications.

Depending on how you interact with us, this may include:

Name and job title
Company name
Business email address
Phone number or WhatsApp number
Country or region
Company website
Product interests and requirements
Estimated order quantity
Shipping or delivery information when required for an order
Information included in your inquiry, quotation request, or other communications

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general website usage information, depending on the cookies and analytics technologies enabled on the website.

We do not intentionally collect sensitive personal information through our website.

3. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including:

Responding to product inquiries and quotation requests
Understanding your product specifications and sourcing requirements
Preparing quotations and commercial proposals
Arranging samples and sample production
Communicating about product development and customization
Processing and managing wholesale orders
Arranging shipping, delivery, and related logistics
Providing after-sales support
Responding to questions and business communications
Improving our website, products, and customer experience
Protecting the security and proper operation of our website
Complying with applicable legal and regulatory requirements

We do not use your business contact information for unrelated commercial purposes.

4. Lawful Basis for Processing

Where applicable under data protection laws such as the EU GDPR or UK GDPR, we process personal information on one or more of the following legal bases:

Performance of a contract: when processing is necessary to provide quotations, samples, products, or services you have requested.
Legitimate interests: when processing is reasonably necessary for business communications, customer relationship management, website security, fraud prevention, and the operation and improvement of our business.
Consent: where consent is required, such as for certain non-essential cookies or marketing communications.
Legal obligations: where processing is necessary to comply with applicable laws or regulatory requirements.

The applicable lawful basis may depend on the nature and circumstances of the processing.

5. When We Share Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when reasonably necessary to operate our business or provide the services you request. These may include:

Website hosting and technical service providers
Email and business communication providers
Website analytics or security service providers
Shipping, freight, logistics, or customs service providers
Payment or financial service providers, where applicable
Professional advisers or service providers assisting our business
Government authorities or other parties where disclosure is required by law

We only share information that is reasonably necessary for the relevant purpose and, where applicable, require service providers to handle personal information appropriately.

6. International Data Transfers

CandlesVela is based in China, and some of our service providers or business partners may operate in countries outside your country of residence.

As a result, personal information may be transferred to and processed in countries outside the European Economic Area (EEA), the United Kingdom, or other jurisdictions with different data protection laws.

Where applicable data protection laws require safeguards for international transfers, we will take reasonable steps to use appropriate legal or contractual safeguards.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, information relating to an inquiry or quotation may be retained for as long as necessary to manage the business relationship, follow up on the inquiry, maintain appropriate business records, or resolve potential disputes.

Information relating to completed orders may be retained for longer where necessary for accounting, tax, legal, contractual, or other legitimate business requirements.

When personal information is no longer reasonably required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, improve website performance, understand website usage, and, where applicable, provide analytics or other functionality.

Some cookies may be necessary for the website to operate, while other cookies may require your consent depending on applicable law.

You can manage or disable cookies through your browser settings. Certain website functions may not work properly if necessary cookies are disabled.

For more information about the types of cookies used on our website and how to manage them, please see our Cookie Policy.

9. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of certain processing
Object to certain processing, where applicable
Request data portability, where applicable
Withdraw consent where processing is based on consent

You can exercise applicable rights by contacting us at info@candlesvela.com.

We may need to verify your identity before processing certain requests. We will respond to valid requests within the period required by applicable law.

If you believe that your privacy rights have been violated, you may also have the right to lodge a complaint with the relevant data protection or supervisory authority in your country or region.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

11. Third-Party Services and External Links

Our website may contain links to third-party websites or services, including communication platforms, social media platforms, payment services, logistics providers, or other external websites.

If you follow a link to a third-party website, that website may have its own privacy policy and data practices. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information through that service.

12. Children’s Privacy

Our website and services are intended for business customers and are not directed to children.

We do not knowingly collect personal information from children through our website. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how we handle your personal information, please contact us:

Qingdao Zaiwen Technology Co., Ltd.
No. 700 Qingshan Road, Qingdao City, Shandong Province, China
Email: info@candlesvela.com
Phone / WhatsApp: +86 15092269291